HANDMADE IN BELFAST. READY TO POST ITEMS ONLY FOR SUMMER.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Notwithstanding that this allows reasonable handling and inspection of goods. The extent to which consumers can handle and inspect the goods is the same as it would be if they were assessing them in a shop.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wearemilkandjoy@gmail.com.
You may use this example form below to copy into the email:
"To Milk and Joy
I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods [] / for the supply of the following service [*],
Signature of consumer(s) (only if this form is notified on paper):
Date: [Insert Date]"
[] Delete as appropriate*
Please note that returns will need to be sent at your expense. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wearemilkandjoy@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can rectify this as soon as possible.
Exceptions / non-returnable items
Certain types of items cannot be returned including custom products - such as special orders (including design your own reversible muslin bibs or other personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.